What if it were easier to resolve doubts?
The idea arose from a simple need: to resolve the most common issues inside Adila instantly.
We wanted
any team member
to be able to get reliable answers without having to search in different places or wait for someone to be available.
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From Information to Chatbot
Our 3-Step Process:
We centralize knowledge
First, we created a single document containing all the key information about our processes, consolidating the data we already had on the intranet, in PDFs, and in presentations.
We automate the workflow
Then, we set up an automated flow that ‘reads’ this document and learns to find the correct answers to the questions.
We Create an Easy Access
Finally, we created a very simple chat interface to be able to "chat" with this flow, making the information accessible to everyone.
What kind of information do we give the bot?
Our assistant is trained exclusively with general information and processes from Adila, such as what is available on the intranet.
We do not enter personal data, customer data, or any confidential information in
the chat.
The bot does not have access to private data and is designed to reject requests involving sensitive information.
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