Operational continuity of the SAP Banking ecosystem
Tier-1 bank in Argentina · Segment: retail and wholesale banking
Adila service
Core Banking & Payments / AMS
The challenge
The bank needed to ensure the operational continuity and evolution of its core banking and payments ecosystem, made up of SAP Banking, SAP Payment Engine, and SAP FPSL solutions.
The operation required highly specialized knowledge to maintain demanding service levels on systems with a direct impact on operations and regulatory compliance.
The solution
We were involved from the early stages of implementation and tech upgrades, later adding enhancements maintenance (AMS) and advanced support services.
We put together a dedicated team of SAP Banking, SAP Payment Engine, and SAP FPSL specialists, responsible for resolving complex incidents, level-3 support, process optimization, and functional evolution of the platforms.
Results
-
Built and consolidated, together with the client, one of the largest SAP Banking and SAP Payment Engine specialist teams in LATAM.
-
Expert level-3 support for business-critical applications.
-
Ongoing rollout of functional and technical improvements that increased the stability and operational capacity of the core platforms.
-
Greater responsiveness to regulatory requirements and new business needs.
What stayed with the client
A sustainable operating model backed by specialized knowledge, mature support processes, and a robust, scalable platform.
The bank built up internal capabilities in strategic core technologies, complemented by support from a partner with international experience in banking and payments.